If you purchased on our website, we can accept the return. If bought at an outside retailer, be sure to have your receipt. If bought on our website, please have your order number on hand.
If for any unforeseen reason your item becomes unavailable between the time of your online purchase and the time you pick up the item, your purchase will be canceled. Rent and save from the world’s largest eBookstore. Read, highlight, and take notes, across web, tablet, kent road bike and phone. We are always adding merchandise to our site, so make sure to check in on us regularly. Enjoy peace of mind when you protect your eligible purchases with our affordable Product Protection Plan. Item is in working condition with good appearance.
Merchandise purchased online from a store location must be picked up at the same location. Currently, we have stores in San Antonio offering sales online. We will continue to announce new stores and locations. In the event of cancellation of your purchase for any reason, whether initiated by you or us, in accordance with the terms of this Cancellation Policy, the purchase price will be refunded to the payment mechanism used in the purchase transaction. We ask that you return your bike to the same place it was purchased.
The Product Protection Plan is an optional product we offer in exchange for a fee on many purchased items that allows you to return an item for up to 6 months from purchase. In order to be returned or exchanged, a covered item must be in the same condition in which it was purchased and all accessories present at the time of purchase must be present at the time of the return or exchange. The sales receipt must be presented at the time of return or exchange. Returns or exchange of a covered item must be made within 6 months of the date of purchase. We, in our sole discretion, determine the value of an item for like-kind replacement.
If there are any issues with your bike, return it for a full refund or receive a replacement bike for free. You may cancel your purchase by contacting us by email at or by cancelling your purchase in person at the store. If you do not pick up your item at our store within 7 days of purchase, your purchase will be canceled. Your bike frame & fork are protected under our Lifetime Warranty policy.